Refund policy
At Men Stuff, we stand behind every product we sell. If something isn’t right, we’ll make it right. Simple as that.
Returns
You have 365 days from the date of delivery to request a return. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Products without original packaging
• Gift cards
Refunds
Once we receive and inspect your return, we’ll notify you by email within 3 business days. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Return Shipping
If your return is due to an error on our part (wrong item, defective product, or damage during shipping), we’ll cover the return shipping cost. For all other returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Damaged or Defective Products
Received a damaged or defective product? Contact us within 48 hours of delivery with a photo of the issue and we’ll send a replacement or issue a full refund, no hassle, no runaround.
How to Start a Return
Log in to your account on our shop. Click the return button and select the reason for your return. That's it. No email. No hard return process.
Exchanges
We don’t do direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check with your bank or credit card company, it can take time for refunds to post. If you’ve done that and still haven’t received it, contact us at contact@menstuff.co and we’ll look into it.
